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Vacancy overview

Vacancy NHS COVID -19 Front of House Staff (Receptionist)
Vacancy type Temporary full time
Reference number NHS166
Form of employment Not specified
Salary / Rate Not specified
Hours Not specified
Published 17/12/2020
Closing date 31/01/2021


Job Code: BW – NHS 3

Location of Work: West London Hospitals incl Hammersmith and Ealing Contract

Hours: Flexible - Full and Part time available

Salary: Salary: TBC (Band 2)

Job Type: Fixed term (COVID-19 pandemic)

Your NHS needs you!


Job Duties and Responsibilities:

As a front of House member of staff you will required to work as part of a dynamic team in delivering a safe and effective service for the mass delivery of vaccinations for the COVID – 19 vaccine(s).The post holder will provide reception and administrative support at patient arrival to mass vaccination sites. In particular, the post holder will be responsible for:

  • Patient check-in and pod allocation. Initial patient health check to ensure they are COVID-19 symptom free and escalate more challenging scenarios.
  • Verifying patient documentation and ensure they meet basic eligibility criteria to get a vaccination.
  • Maintaining accurate records and ensure strict data confidentiality.
  • Responsible for the safe and effective use of equipment and other resources, ensuring equipment is maintained in good working order.
  • Responsibilities for human resources (including training)
  • Undertake mandatory training and any other training relevant to the role as required.
  • Participate in clinical and other audits as required.
  • Provide non-clinical advice, information to patients/clients and relatives when necessary.
  • Required to work independently, under supervision.
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Verify citizens’ booking confirmation and paperwork and allocate an individual vaccination number and pod using a barcode scanner or other technology devices provided.
  • Ensure that the allocation maintains an efficient flow to the individual Pods and that vaccinators are fully utilised.
  • Conduct the initial health check, ensuring that citizens do not show COVID-19 symptoms (such as high temperature).
  • Check if the citizens have received any flu and COVID-19 vaccination in the last 28 days (or other relevant period as per vaccination guidelines).
  • Be aware of any complex scenarios (different vaccine allocation, risk of adverse reaction guidance) and escalate any clinical questions or concerns to the right representative.
  • May need to provide citizens with relevant information materials (e.g. leaflets) and offer brief explanation of the steps pre, during and post vaccination that the citizens need to be aware of.
  • Manage arrival exceptions together with the steward and support citizens that are turned away, without disrupting the overall throughput of the activities.
  • Maintain accurate records and ensure strict data and patient record confidentiality.
  • Maintain an efficient and accurate centralised filing system both paper and electronic, which ensures easy access to files and information as and when required.
  • Collect, collate and report routine data and information.
  • Order supplies, equipment and leaflets as required, liaising with administrative staff.

Essential criteria

Skills and Experience:

  • Educated to GCSE level or equivalent - Must be able to read, write and speak a good level of English
  • Customer service training and/or experience
  • Understanding of Confidentiality and Data Protection Act.
  • Able to demonstrate a basic understanding of the national immunisation programme.
  • Previous relevant experience in clerical environment.
  • Previous Healthcare admin experience.
  • Clear legible handwriting.
  • Proficient keyboard skills.
  • Good time management.
  • Able to use own initiative.
  • Good communication skills.
  • Ability to work as part of a team and actively participate in team meetings.
  • Able to maintain and record accurate documentation of interactions between clients, colleagues and other agencies in the appropriate legal records.
  • Able to demonstrate professional conduct, preserve client’s rights including confidentiality and promote mutual respect amongst colleagues.
  • Work according to protocols under clinical supervision.
  • Able to work flexibly and under pressure at busy times.

Desirable criteria

Not specified

Additional information

Please note: Priority will be given to Brent residents in the first instance. This vacancy may close before the advertised closing date if a sufficient number of suitable applications are received. Early application is therefore recommended.

Closing date: TBC

The first batch of candidates are currently being assessed, and successful candidates will be assigned to the first set of hubs by January 4th. 

If you are making a new application, you will be sent a Pre-employment email, with further instructions. 

Please note most of our team will be on annual leave over the xmas break so please do not expect a response until January 11th.

There are a large number of roles to be filled, so please do feel encouraged to apply.

How to apply

Not specified


No documents available

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